About Us

 

 

Island Solar is proudly Australian owned and run, with over 40 years of collective industry knowledge and became a leader throughout Queensland, and the Nation's capital. Having completed numerous residential and commercial solar installations, Island Solar brings together the knowledge and professionalism to provide you with the highest quality energy solutions with the best long term return.

We are a Team of Solar Professionals, not a sales and marketing company. We use our own Clean Energy Council accredited solar installation teams, designers and engineers, as well as certified partners for a wide range of energy-efficient solutions (air conditioning, hot water, heat pumps, ventilation, lighting).

We follow a strict Code of Conduct and Quality Control which is monitored and enforced by the Clean Energy Council of Australia. We are committed to raising the bar in the solar industry, differentiating ourselves with high end products, tailored solutions, quality installations, competitive pricing and outstanding customer service.

Our confidence in our selected product range and our installation teams means we can offer a genuine 10 Year Workmanship Guarantee with a system performance guarantee.

Island Solar is capable of delivering multiple large scale projects of varying degrees of complexities and demands requires a strong tier of experienced and competent Managers. We pride ourselves on our ability to provide effective quality solar solutions safely, within budget and on time.

 

 

SPECIALITIES

 

Our key areas of expertise include both major and minor in-house solar design work, contracting works, project management, data and communications, switchboards and related services to the following:

  • Shopping centres and retail developments
  • Commercial construction projects
  • Specialised gas alarm systems
  • Industrial projects
  • Residential developments
  • Breakdowns and 24 hour call-out service
  • Commercial, body corporates & real estate maintenance
  • Off-site fabrication

 

One of Island Solar's strengths is our ability to maintain successful long-term relationships with our clients and staff. We provide quality installation, service and maintenance in solar installations.

 

 

 

 

 

Contact Us

 

 

Australian Capital Territory and regional New South Wales

 

Unit 8, 11 Lorn Road

Queanbeyan   NSW   2620

1300 710 949 / 0422292551

 

 

Queensland

 

Level 35 Central Plaza 1,

345 Queen Street

Brisbane   QLD   4000

1300 710 949 / 0433598472

 

 

*We will do everything we can to resond to your enquiry within 24 hours
assuming we receive your request during the business hours of 8:00am to 4:00pm Monday to Friday's.

 

 

 

 

 

terms of use

 

 

​PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

​All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Information we collect

When you visit our websites our web measurement tools and internet service providers record information including:

  • your server and IP address
  • the name of the top level domain (for example, .gov, .com, .edu, .au)
  • the type of browser used
  • the date and time you accessed the website
  • how you interacted with our website
  • the previous website you visited

Why we collect it and how we use it

We use the above information to understand how our websites are being used. This helps us improve our websites and provide you with a better experience.

Personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Information is identifiable if the relevant person can be identified. Examples might include your name, email or phone number.

If we ask you to provide additional personal information (for example, on a form), we will explain:

  • why we need this information 
  • how we will use it

If you choose not to provide the information it may affect our ability to respond and deliver services.

Sharing your personal information

Your personal information will not be disclosed to any other person, body or agency unless:

  • you give us permission
  • it is authorised or required by law
  • it meets one of the other exceptions in the Australian Privacy Principles.

If we need to share information with a third party as part of our service to you, the form you fill in will tell you about it.

We are unlikely to disclose personal information to overseas recipients. We will NOT sell or rent anypersonal information that we collect to any other person or entity, nor will we ‘spam’ any email address that is provided to us.

For more information see our full privacy policy

Other information we might collect

We may collect other personal information for some programs and services which may include:

  • the number of users who visit the website.
  • the date and time of visits.
  • the number of pages viewed.
  • the country or region of users.
  • traffic patterns.
  • the address of the referring site.

For more information see our full privacy policy

How we store information

We do not keep information that we no longer need for the purpose it was collected, unless the law requires us to do so.

Only authorised Island Solar staff can access personal information stored by us. Security features protect it from unauthorised access.

We store information in different ways, including:

  • our document and records management systems
  • cloud storage
  • browser storage
  • cookies

We use cookies (small files stored on your device) created both by us and third parties. Cookies allow us to recognise an individual web user as they browse our website. The cookie identifies your browser or device, not you personally. No personal information is stored within cookies used by our website. The information collected includes when you accessed our website, how you accessed the site (for example, from a search engine or an advertisement) and what you did on the website.

The information generated by the cookie may be transmitted to and stored by Facebook and Google, who may use this information for the purpose of compiling reports on website activity for us (or advertising agencies engaged to act on our behalf). Demographic and interest reports may be generated including characteristics such as your age, gender and location. These reports do not identify you personally. We may use them to provide targeted advertising to you. If you prefer not to receive cookies, you can adjust your browser settings. However, you may not be able to use the full functionality of the website.   

We apply a range of security controls to protect our websites from unauthorised access. However, you should be aware that:

  • the internet is an unsecure public network
  • there is a risk that your transactions (including emails) may be seen, intercepted or modified by third parties
  • downloadable files may contain computer viruses, disabling codes, worms or other devices or defects

Accessing and correcting your information

You can request a copy of the personal information we hold about you. You can ask us to update it if it is incorrect. Please contact us to make an enquiry.

We will take reasonable steps to give you a copy of, and/or correct, your information within 30 days, unless there is lawful reason not to do so. If this happens we will, where reasonable:

  • give you a written notice explaining why
  • let you know how you can make a complaint
  • at your request, make a note on your file detailing the information you believe to be incorrect

If you request us to, we will alert third parties who hold your information that we have updated it.

In an attempt to provide increased value to our visitors, Island Solar Group may link to sites operated by third-parties. However, even if the third-party is affiliated with Island Solar Group, Island Solar Group has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Island Solar Group. These linked sites are only for your convenience and therefore you access them at your own risk. We are not responsible for their privacy practices, or the material on their websites. Nonetheless, Island Solar Group seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Complaints

If you believe that we have breached the Privacy Act, or mishandled your personal information, please contact us. Please provide as much information as possible so we can investigate and respond.

We will:

  • let you know that we have received your complaint
  • do our best to respond within 30 days of receiving your complaint. If we can’t respond within this timeframe we will let you know

If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner

 

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Privacy Policy

 

 

Island Solar Group Pty. Ltd. respects the privacy of your personal information and is committed to ensuring its proper collection, storage, use and disclosure. Under no circumstances will information be sold or made available to marketing agencies or similar parties who are not involved with Island Solar Group. The following statement addresses relevant privacy issues for Island Solar Group with regard to Clause 19 of our Term & Conditions.

 

 

​Data that Island Solar Group collects

 

Our web server collects the following types of information for statistical purposes about visitors to the Island Solar Group website:

  • the number of users who visit the website.
  • the date and time of visits.
  • the number of pages viewed.
  • the country or region of users.
  • traffic patterns.
  • the address of the referring site.

All of this data is anonymous and Island Solar Group will make no attempt to identify users or their browsing activities. The purpose of this information is to evaluate the performance of the website and to improve the content and format for its users.

​Like many other commercial websites, the Island Solar Group website may employ a standard technology called a "cookie" to collect information about how the Site is used including data such as pages visited and inferred preferences, as well as aggregate site data. "Cookies" are pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes. Cookies can store a user's ID and password, personalise home pages and identify which parts of a site have been visited or keep track of previous selections or purchases. In this way, cookies can enhance the user's visit. They are not used to track your activities for the purpose of personalised direct mail campaigns or for future contact.

 

 

Information customers provide

 

By knowing customer preferences, Island Solar Group can more effectively and conveniently provide special offerings tailored to the requirements of our customers.

Depending on the service you are accessing, you could be asked at various times to provide information including but not limited to, details such as your name, e-mail address or information about what you like and do not like. 

Visitors to the website may choose to submit information to Island Solar Group when they elect to:

  • request a brochure.
  • request a service.
  • submit a question or comment via the site's Enquiry, Free Quote, Contact Us or Feedback forms.
  • apply to or request further information on any of the Island Solar Group Programs.
  • apply for a job.

The information you provide when you visit the site is used to enhance the services offered on the site and to personalise other special offers from Island Solar Group to provide you with products and services that we think will be of interest to you.

Island Solar Group administers a number of Marketing Programs. Members of the general public may elect to participate in these programs and will be required to submit personal information through subscription forms, booking forms or requests for more information either through emails, response devices or other methods.

 

 

The purpose and usage of information collected

 

Island Solar Group will not use your personal information for any purpose you would not reasonably expect us to. Your information may be used by Island Solar Group to enable us to enhance our relationship with you; however, it is your decision whether you wish to provide us with the information necessary for this service.

All personal information collected by Island Solar Group will be used to ensure our marketing programs function properly, both from a functional and operational perspective and for planning and product development, to ensure that our marketing programs are tailored to suit your needs. The personal information collected is fundamental in order for you to participate in the various marketing programs. If you have chosen to receive news and deals online - this will be sent to your nominated e-mail address as well as other e-mails keeping you up to date about other products and services. If you provide us with your postal address, you may receive periodic mailings from us with information on new products and services or upcoming events. These offers may be based on information you have provided and on your history with us as a customer.

For operational purposes, Island Solar Group may divulge your personal details to a third party when the administration and processing of a marketing program is outsourced to a third party. (Examples include - when mailing houses are used, when an outside agency uses customer data provided or when a credit check is required on application).

Island Solar Group will not sell, rent, or trade your personal information to third parties for marketing purposes.

We may also release information about you where there is a duty to the public to disclose that information, i.e. where the law requires us to do so.

On termination of your participation in any of the Island Solar Group programs, your contact details will be noted as closed and your details will be deleted from our databases.

 

 

​Opt Out

 

As a participant in the Island Solar Group programs, one of the benefits your membership may include is mailings. These mailings include details relating to you and may include special promotional offers. If you would prefer not to receive these communications, you have the right to opt out. A choice to opt out will be included on these occasions. Alternatively, you can write to Island Solar Group and request that you receive no further information.

As a participant, you also have the right to request access to the personal information that Island Solar Group has relating to you. Please direct such requests in writing either to the general inquiry section on the website or to the contact for that particular marketing program.

All our email communication with you requires your consent, whether explicit or inferred. The emails you receive will contain details regarding unsubscribing (opt out) from our database. If you experience any difficulty with this un-subscription process you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

Security

 

Island Solar Group operates secure data networks, protected by industry standard firewall and password protection systems, to guard against the loss, misuse or alteration of information under the company’s control. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.

 

 

Complaints and enquiries

 

Please contact us by email on This email address is being protected from spambots. You need JavaScript enabled to view it., or by phone 1300 710 949 if you believe:

  • someone has gained access to your personal information.
  • you feel we may have breached our privacy obligations or your privacy rights in any way, or
  • you would like to discuss any issues about our privacy policy.

We will try to satisfy any questions you have and correct any errors on our part.

If you are not satisfied with the response you receive, or you believe that your privacy continues to be compromised, you can lodge a complaint with the Office of the Australian Information Commissioner who can be contacted at:

Office of the Australian Information Commissioner
GPO Box 5288
Sydney NSW 2001
Ph: 1300 363 992

 

 

Changes to our privacy policy

 

This information relates to our current privacy standards. We may vary our privacy statements from time to time. We will notify you of these changes via www.islandsolargroup.com.au.

 

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