terms of use

 

 

​PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

​All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Information we collect

When you visit our websites our web measurement tools and internet service providers record information including:

  • your server and IP address
  • the name of the top level domain (for example, .gov, .com, .edu, .au)
  • the type of browser used
  • the date and time you accessed the website
  • how you interacted with our website
  • the previous website you visited

Why we collect it and how we use it

We use the above information to understand how our websites are being used. This helps us improve our websites and provide you with a better experience.

Personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Information is identifiable if the relevant person can be identified. Examples might include your name, email or phone number.

If we ask you to provide additional personal information (for example, on a form), we will explain:

  • why we need this information 
  • how we will use it

If you choose not to provide the information it may affect our ability to respond and deliver services.

Sharing your personal information

Your personal information will not be disclosed to any other person, body or agency unless:

  • you give us permission
  • it is authorised or required by law
  • it meets one of the other exceptions in the Australian Privacy Principles.

If we need to share information with a third party as part of our service to you, the form you fill in will tell you about it.

We are unlikely to disclose personal information to overseas recipients. We will NOT sell or rent anypersonal information that we collect to any other person or entity, nor will we ‘spam’ any email address that is provided to us.

For more information see our full privacy policy

Other information we might collect

We may collect other personal information for some programs and services which may include:

  • the number of users who visit the website.
  • the date and time of visits.
  • the number of pages viewed.
  • the country or region of users.
  • traffic patterns.
  • the address of the referring site.

For more information see our full privacy policy

How we store information

We do not keep information that we no longer need for the purpose it was collected, unless the law requires us to do so.

Only authorised Island Solar staff can access personal information stored by us. Security features protect it from unauthorised access.

We store information in different ways, including:

  • our document and records management systems
  • cloud storage
  • browser storage
  • cookies

We use cookies (small files stored on your device) created both by us and third parties. Cookies allow us to recognise an individual web user as they browse our website. The cookie identifies your browser or device, not you personally. No personal information is stored within cookies used by our website. The information collected includes when you accessed our website, how you accessed the site (for example, from a search engine or an advertisement) and what you did on the website.

The information generated by the cookie may be transmitted to and stored by Facebook and Google, who may use this information for the purpose of compiling reports on website activity for us (or advertising agencies engaged to act on our behalf). Demographic and interest reports may be generated including characteristics such as your age, gender and location. These reports do not identify you personally. We may use them to provide targeted advertising to you. If you prefer not to receive cookies, you can adjust your browser settings. However, you may not be able to use the full functionality of the website.   

We apply a range of security controls to protect our websites from unauthorised access. However, you should be aware that:

  • the internet is an unsecure public network
  • there is a risk that your transactions (including emails) may be seen, intercepted or modified by third parties
  • downloadable files may contain computer viruses, disabling codes, worms or other devices or defects

Accessing and correcting your information

You can request a copy of the personal information we hold about you. You can ask us to update it if it is incorrect. Please contact us to make an enquiry.

We will take reasonable steps to give you a copy of, and/or correct, your information within 30 days, unless there is lawful reason not to do so. If this happens we will, where reasonable:

  • give you a written notice explaining why
  • let you know how you can make a complaint
  • at your request, make a note on your file detailing the information you believe to be incorrect

If you request us to, we will alert third parties who hold your information that we have updated it.

In an attempt to provide increased value to our visitors, Island Solar Group may link to sites operated by third-parties. However, even if the third-party is affiliated with Island Solar Group, Island Solar Group has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Island Solar Group. These linked sites are only for your convenience and therefore you access them at your own risk. We are not responsible for their privacy practices, or the material on their websites. Nonetheless, Island Solar Group seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Complaints

If you believe that we have breached the Privacy Act, or mishandled your personal information, please contact us. Please provide as much information as possible so we can investigate and respond.

We will:

  • let you know that we have received your complaint
  • do our best to respond within 30 days of receiving your complaint. If we can’t respond within this timeframe we will let you know

If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner. 

 

   Top of page